Shipping & Returns

Postage Costs

 

1st and 2nd Class mail

  • 1st Class Letter will cost 62p
  • 1st Class Large Letter (up to 100g) will cost 93p
  • 2nd Class Letter will cost 53p
  • 2nd Class Large Letter (up to 100g) will cost 73p

Royal Mail Signed ForTM

  • Royal Mail Signed ForTM 1st Class letter will cost £1.72
  • Royal Mail Signed ForTM 1st Class Large Letter (up to 100g) will cost £2.03
  • Royal Mail Signed ForTM 2nd Class letter will cost £1.63
  • Royal Mail Signed ForTM 2nd Large Letter (up to 100g) will cost £1.83

Royal Mail Special Delivery Guaranteed®

  • Our Guaranteed service offers next day delivery, great value features, generous compensation and market-leading quality of service. Prices start from £6.40 for 1pm delivery and £18.18 for 9am delivery.

Parcels

 

Small and Medium parcels

  • 1st Class Small Parcels prices start from £3.20
  • 2nd Class Small Parcels prices start from £2.80
  • 1st Class Medium Parcels prices start from £5.65
  • 2nd Class Medium Parcels prices start from £5.20

 

Royal Mail Signed ForTM

  • 1st Class Signed For Small Parcels prices start from £4.30
  • 2nd Class Signed For Small Parcels prices start from £3.90
  • 1st Class Signed For Medium Parcels prices start from £6.75
  • 2nd Class Signed For Medium Parcels prices start from £6.30

 

Returns & Exchanges Policy

 

Please ensure you have read our Terms and Conditions – which you must agree to at checkout prior to purchase.

 

Booking:

To book your sessions simply phone us advising us of your riding experience and approximate height and weight. Booking are usually made at least one week in advance, but we can sometimes take bookings at shorter notice. Unfortunately we do not take bookings via email.

 

Cancellation Policy:

Please try to give us as much notice as possible, if you have to cancel a booking. We operate a No Refunds Policy; this is a condition of booking. No Refunds are given for cancellations. A charge of 50% of the lesson price will be made for any ride cancelled after 4pm the on the day prior to your lesson booking. A charge of 100% of the lesson price will be made if there is less than 1 hours’ notice or no notice at all. We regret that this will apply whatever the cause of cancelation in order to avoid the general surcharge that would have to be added on to all lessons to cover staffing and running costs. We do not accept cancellation via email.